SS&C Intralinks Sub-processors
SS&C Intralinks is engaged with the following entities to carry out specific data processing activities in order to deliver the applicable Services.
The entities in the tables below perform limited activities in connection with the provisioning of Intralinks Services. The table shows what activity each entity performs. Note: certain entities are only relevant to a specific Service or region. More information about each activity is provided directly below.
SS&C Intralinks Affiliates
| Entity | Location | Address | Scope |
|---|---|---|---|
| Intralinks Pty Ltd | Australia | 15 Castlereagh St. 7th floor Sydney 2000 NSW | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). Offline Archive Production Offline Archive Production: Only for Client-initiated orders of Encrypted Offline Archives. Offline Archives can be provided either electronically or via USB. See online FAQ for more details |
| Intralinks Servicos de Informatica Ltda | Brazil | Rua Ministro Jesuíno Cardoso,454 – Conj.81 - 8º Andar – Itaim Bibi 04544-051 São Paulo SP Brazil | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| Intralinks EMEA France SARL | France | 18 Rue Volney, 75002 Paris | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| Intralinks GmbH | Germany | An der Welle 6, D-60322 Frankfurt am Main | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). Offline Archive Production Offline Archive Production: Only for Client-initiated orders of Encrypted Offline Archives. Offline Archives can be provided either electronically or via USB. See online FAQ for more details |
| Blue Prism GmbH | Germany | Mühldorfstraße 8, 81671 Munich | Professional Services Engagement Only. Professional Services:Specialized services where Client engages with Intralinks Professional Services team for custom solutions. Scope and delivery of professional services are additional, and billable. These services are only explored and delivered upon Client request. Note: Limited to the Client-selected service. |
| SS&C Technologies (Asia) Limited | Hong Kong | Suite 2702-04, Central Plaza, 18 Harbour Rd, Wan Chai | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| Intralinks India Solutions Private Limited | India | We Work Raheja Platinum 3rd Floor, Sag Baug Road, off Andheri - Kurla Rd, Marol, Andheri East, Mumbai - 400059 | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| EzeSoftware India Private Limited | India | Level 4, Phase 2.3, SY.No.115 (Part), Waverock, TSIIC IT/ITES SEZ, Nanakramguda Village, Serilingampally Mandal, Hyderabad 500008 | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| SS&C Technologies, India | India | First Floor, Tower II, GAR Laxmi Infobahn, ORR Sevice Road Opp. Babukhan Arena, Kokapet, Hyderabad, Telangana 500075 | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). Service Maintenance Service Maintenance:Software and systems engineering + platform maintenance. |
| SS&C Technologies Italy S.r.l. | Italy | Via Uberto Visconti di Modrone 15, 20122 Milan | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| Intralinks Goudou Kaisha | Japan | New Otani Garden Court 10F, 4-1 Kioicho, Chiyoda-ku, 102-0094 Tokyo | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| SS&C Technologies Korea Ltd. | South Korea | (Yeouido-dong, Two IFC) Level 22, 10 Gukjegeumyungro, Yeongdeungpo-gu, Seoul | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| Intralinks EMEA Holdings B.V. | Netherlands | Herengracht 448, 1017CA Amsterdam | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| Intralinks SRL | Romania | 28-30 Academiei Street District 1 Bucharest | Service Maintenance Service Maintenance:Software and systems engineering + platform maintenance. |
| Intralinks Asia Pacific Pte. Ltd. | Singapore | 1 Raffles Quay North Tower #29-01 048583 | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| Intralinks Spain SLU | Spain | Calle Velaquez 27-1 Madrid 1 28001 | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| Intralinks Holdings BV Filial (registered branch of Netherlands entity) | Sweden | Humlegårdsgatan 20 114 46 Stockholm | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| Advent Software (Middle East) Limited | UAE | Office 412, Level 4, The Gate Village Building 10, DIFC, Dubai, AE PO Box 506643 | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| Intralinks Ltd. | United Kingdom | The Rex Building, Fourth Floor 62 Queen Street London, England EC4R 1EB | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). Offline Archive Production Offline Archive Production:Customer-initiated request for Encrypted Offline Archive. Offline Archive can be provided either electronically or on USB. See online FAQ for more details. |
| SS&C Technologies, Inc. | United States, Canada | 80 Lamberton Road, Windsor, CT, 06095 | Applicable to E-Investor Clients only |
| SS&C GIDS, Inc. | United States | 1055 Broadway, Kansas City, MO, 64105 | Data Center Operations Data Center Operations:Operates and maintains the SS&C Intralinks data center and equipment that hosts Client End User Files. Sub-processor personnel do not require access to Client End User Files to perform this activity. |
Third Party Sub-processors
| Entity | Location | Address | Scope |
|---|---|---|---|
| Amazon Web Services, Inc. | Australia, Germany, Japan, United Kingdom and United States | P.O. Box 84023 Seattle, WA, 98124 USA | Data Center Operations Data Center Operations:Operates and maintains the SS&C Intralinks data center and equipment that hosts Client End User Files. Sub-processor personnel do not require access to Client End User Files to perform this activity. |
| 365 Data Centers, LLC | United States | 200 Connecticut Avenue, Suite 5A, Norwalk, CT, 06854 | Data Center Operations Data Center Operations:Operates and maintains the SS&C Intralinks data center and equipment that hosts Client End User Files. Sub-processor personnel do not require access to Client End User Files to perform this activity. |
| Zendesk, Inc. | United States | 989 Market St, San Francisco, CA, 94103 | 24/7 Support – CRM |
| Gainsight, Inc. | United States | 350 Bay Street, Suite 100, San Francisco, CA, 94133 | Customer Success Management – CRM |
| Okta, Inc. | United States | 100 First Street, San Francisco, CA, 94105 | Intralinks Identity Services Provider – login, MFA, etc. |
| Mailgun Technologies, Inc. | United States | 112 E Pecan St, #1135. San Antonio, TX, 78205 | Applicable to Deal Marketing Clients only. Tool for Drafting e-mails. |
| SparkPost Inc. | United States | 9160 Guilford Rd Columbia, MD 21046 | Platform e-mail notification provider e.g. welcome email, activate account etc. |
| Integrity Net Inc. | Philippines | Joseling Road Batangas City, Pallocan West,Batangas 4200 | Support Services Support Services: Client-initiated support. In the course of performing this activity, the Sub-processor may require limited, authorized access to Client End User Files to respond to Client/End User-initiated requests (e.g. troubleshooting to remediate technical issues). |
| TeleSign Corp. | United States | Marina Del Rey 13724 Fiji Way #600, Los Angeles, CA, 90292 | SMS messaging provider for exchange access control. Enabled upon Client request. |
Optional Deal Services Sub-processors
(limited to the Client-selected service)
| Entity | Location | Address | Scope |
|---|---|---|---|
| BrightWay | China | Harbour Ring Huangpu Center, 98 Liuhe Road, Huangpu District, Shanghai | Deal Services such as Translation Deal Services:Delivery of additional, billable Deal Services which are only performed if Client has requested Deal Services (e.g. Redaction as a service or Translation etc.). |
| Mediatica SpA | Italy | via Marco e Marcelliano, 45, 00147 Roma | Deal Services such as Redaction Deal Services:Delivery of additional, billable Deal Services which are only performed if Client has requested Deal Services (e.g. Redaction as a service or Translation etc.). |
| The Room B.V. | The Netherlands | Professor W.H. Keesomlaan 12 1183 DJ Amstelveen | Deal Services such as Redaction and Transaction Services Deal Services:Delivery of additional, billable Deal Services which are only performed if Client has requested Deal Services (e.g. Redaction as a service or Translation etc.). |
| LanguageLine (formerly Capita Translation and Limited) | United Kingdom | Queen Elizabeth House, 5th Floor, 4 St. Dunstan’s Hill, London, EC3R 8AD | Deal Services such as Translation Deal Services:Delivery of additional, billable Deal Services which are only performed if Client has requested Deal Services (e.g. Redaction as a service or Translation etc.). |
| Integreon, Inc. | United States | 3247 47th Street South, Fargo, North Dakota 58104 | Deal Services such as Redaction. Transaction services Deal Services:Delivery of additional, billable Deal Services which are only performed if Client has requested Deal Services (e.g. Redaction as a service or Translation etc.). |
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